This section provides general guidance that is applicable for all students. For more specific information regarding your particular cohort, please see the relevant section. Assessment information can be found in the assessment section.

The University is working hard to continue its work remotely, as far as possible. All teaching and assessment will be delivered in alternative formats, library resources are available online and collegiate University support services continue to be available.

We recognise that the majority of you will be completing Easter Term outside of Cambridge. While students are usually required to live in Cambridge to obtain a degree, this requirement has been waived for Easter Term 2020.

 

Tuition fees

As teaching, assessment and support services will continue to be available remotely through Easter Term, tuition fees will be due.

This position is in line with that of the Department for Education and with Universities UK, which has stated that ‘where there is wide-ranging support for active and ongoing learning and progression, students should not expect any fee refund from their university’.

Teaching and learning

There will be no face-to-face teaching in Cambridge in the Easter Term. All teaching that would have been provided will move online.

You can find more information about teaching arrangements on the specific student pages:

Undergraduate students >

Postgraduate students >

Accessing learning resources

Cambridge University Libraries are operating remotely and many of their services are available online with your Raven password. Lots of resources, including ebooks, ejournals and databases, are available from any location worldwide, with more being added daily.

For more information, visit the Library website.

Libraries information >

Assessment

For information on assessment arrangements, please visit the assessment page.

Moodle Support

Your Faculty or Department are likely to use Moodle to help set work and assessment.

Moodle is available globally to all University of Cambridge staff and students using their CRSid and Raven password. All you need to access Moodle is a computer, tablet or smartphone with an appropriate browser.

If you need help and support using Moodle, you can use the drop-down list of Help topics on the top right of all Moodle pages.

For further help contact the Moodle help desk.

This usually operates 9am-5pm (UK time), Monday to Friday, excluding UK Bank Holiday and University closures. During the coronavirus pandemic, some delays are possible due to illness and increased demand.

Complaints

If you are unhappy with your learning experience or assessment results, you are entitled to raise a formal complaint with the University.

The normal 28-day time limit for raising a complaint will not apply in relation to complaints arising from the impact of coronavirus. This will allow you to defer making a complaint until after the results of assessments are known.

All students will be informed in Easter Term of the procedures and deadlines for raising complaints relating to coronavirus.

Provision for students in financial hardship

Students who find themselves in unexpected financial need due to coronavirus can apply to University Hardship Funds:

  • Special Hardship Fund — All students, including intermitting students, can access this fund. It will cover unexpected, direct and immediate costs as a result of Coronavirus that can be evidenced, for example cost of flights.

  • Childcare Funds — For help with childcare costs, all parent students can access this fund, which will run in rounds. 

  • Crane’s Charity — For help to those in need of support with mental or physical wellbeing. Applications are considered on a rolling basis.

  • Bell, Abbot and Barnes — For help with long-term financial needs such as maintenance and rental costs. (for undergraduates, clinical medics and part III students only)

  • The Postgraduate Hardship Fund —For help with long-term financial needs such as maintenance and rental costs (for MPhil and PhD students only)

As the Special Hardship Fund has received a high volume of applications, you should also speak to your College Tutor and explore all other available support such as:

  • Departmental Funding
  • Funding agencies
  • Your College’s Hardship Funds
  • The Alternative Guide to Funding (for postgraduate students only)

Graduation

No in-person Congregations will take place until further notice. This will affect graduation ceremonies scheduled for the rest of the 2019/2020 academic year and potentially beyond.

During this period, we are putting in place exceptional measures that will allow the University to continue conferring degrees. Students who meet the requirements of their course will be able to graduate in absentia (in absence).

If you choose to graduate in absentia, it will not be possible to attend a future graduation ceremony. However, when it is practical and safe to do so, all undergraduate and postgraduate students who graduate in absence will be offered the opportunity to come back to celebrate their degree in their Colleges and with a ceremony at the Senate House. A working group, including student representation, has already started considering how this might happen.

If you do not wish to graduate in absentia and would rather defer graduation until in-person Degree Congregations can resume as usual, you should contact your College Praelector. Please be aware that in-person Congregations may not resume for some time.

You will not be able to obtain a degree certificate without graduating (in absence or in-person). However, if you have fulfilled the requirements of your course, you can still claim to have completed your degree and obtain a transcript to confirm this.

Health

It is important to look out for your physical health during the coronavirus pandemic.

Keep yourself up-to-date with the current UK government advice on coronavirus:

Coronavirus (COVID-19): UK government response 

The NHS website provides guidance on the symptoms of coronavirus, how to avoid catching or spreading it, and what to do if you are concerned.

NHS advice 

If you have developed symptoms of coronavirus (COVID-19)

If you think have developed symptoms of coronavirus such as a high temperature or a new, continuous cough, you should:

  1. Follow the advice of your country's relevant health authority. In the UK, this is the NHS, which can provide up-to-date guidance through their online 111 service.

  2. If you are living in College accommodation, remain in your room and notify your College's porters' lodge by phone. Your College will then be able to support you during your illness.

Wellbeing

Since the outbreak of coronavirus, many of you may be feeling anxious, low or lonely. The University recognises that significant disruption to daily life is likely to impact our students’ mental health. We want to assure you that the wellbeing of our community is our priority, and we will do all we can to support you during this difficult time.

You can access mental health and wellbeing help and support at:

Careers

We understand that many of you may be concerned about the impact of coronavirus on your career plans.

The Careers Service is still operating remotely and is ready to help you with your queries. You can book an appointment to speak with a Careers Adviser via phone or Skype or use the chat functions on the Careers Service website and social media accounts.

Speak with a Careers Adviser >

In addition to 1:1 advice, the Careers Service website and blog has lots of resources and support available including:

  • Coronavirus-specific advice
  • How to prepare for interviews, video interviews and assessment centres
  • Developing employability skills from home

Visit the Careers Service Website >

If you already have work experience, an internship or a graduate job confirmed for later in the year, we recommend contacting the organisation to find out their current position.

Further guidance

If you are in need of further guidance, please first consult the general University coronavirus pages to see if your query can be answered.

If you are still in need of further advice then you should reach out in the following ways:

  • For questions about assessments or online teaching, please contact your Faculty or Departmental Teaching Office, or your Director of Studies.
  • For questions about pastoral care, welfare, finance and counselling contact your College via Tutor or Senior Tutors.
  • Postgraduates should approach their Supervisor, Course Director or Graduate Tutor, as appropriate.

Please be aware that some staff might be unavailable due to illness, caring for dependents or working non-standard hours due to caring responsibilities. They may also be dealing with a high volume of queries.

Every effort will be made to reply to your questions but staff may not be able to provide an immediate response.

If you receive an out-of-office message, you should contact generic Faculty, Departmental and College email addresses. These will continue to be monitored.